Customer Service

Customer Experience Rep

Old Fort, North Carolina   |   Full Time

Play a vital role in providing unequivocally excellent customer service by building real relationships with each and every customer via email and telephone, assisting the merchandising team with whatever they need, processing special shipments, helping at events, and generally doing whatever it takes to keep everything running smoothly (without drama).

Our Customer Experience Representatives aren’t just the front-line with the customers, they are integral to our Merchandising Team, Design Team, and Production Team. We all learn from our customers, and this role is the conduit and facilitators in that unfolding journey.

What do you bring? We love customer service experience, but our biggest requirement is a knowledge of cycling and an inherent desire to learn and grow. 

We will teach you how to be an amazing contributor and an advocate for the customer, while you learn the world of apparel (and PPE). 

There’s more to the gear you wear than meets the eye...

In fact, Kitsbow is one of the few apparel manufacturers in the U.S. utilizing lean manufacturing (aka Toyota Way methodology) where we can and should make adjustments and improvements to the gear we make. We need awesome customer service talent that will help us make those improvements and inspire new products so that we continue to make gear that is both beautiful and incredibly functional, just-in-time. 

Because we’re changing the world, we’re developing our methodologies and software to support our methods… as we do our work. Developing best practices while using those same practices can be challenging. This is not for the faint of heart.

Location: We’re located in Old Fort, NC -- and we ride gravel and single track from the office. We practice “Wear Test Wednesdays” when we ride our bikes and test the products that we make… regardless of your skill level, everyone is welcome. 

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